| Job Title | Service Delivery Officer (SDO) |
| Function | Branch Banking – Service |
| Job Identification | 225579 |
| Job Category | Consumer Bank |
| Employment Type | Full Time |
| Job Shift | Day |
| Job Status | Hot Job |
| Application Status | Be the First to Apply |
| Posting Date | 08 Jan 2026 |
| Degree Level | Bachelor’s Degree |
| Job Location (City) | Jalandhar |
| Job Location (State/Country) | Punjab, India |
| Work Location (Full Address) | Upper Ground Floor, Jalandhar, Punjab – 144001 |
| Primary Objective | Deliver high-quality personalized service and operational support to customers |
| Customer Segment | High Net Worth (HNI) and Branch Banking Customers |
| Key Responsibilities | Customer service handling, MIS reporting, compliance adherence, operational coordination |
| Service Delivery | Manage personalized service requests across customer segments |
| MIS & Reporting | Generate and deliver timely business MIS reports |
| Compliance | Ensure adherence to audit, regulatory, and internal banking policies |
| Internal Coordination | CPC, RPC, Investment Desks for account opening and servicing |
| Complaint Management | Resolve customer complaints within defined TAT |
| Relationship Management | Maintain and nurture long-term HNI customer relationships |
| Core Skills Required | Customer service, attention to detail, communication, coordination |
| Behavioral Competencies | Customer-first mindset, professionalism, reliability |
| Banking Knowledge | Strong understanding of branch banking operations |
| Ideal Candidate Profile | Courteous, detail-oriented service professional |
| Organization | Kotak Mahindra Bank |
| Similar Job Locations | Kolkata, Vanvadi (MH), Shirdhon (MH), Pimpalgaon Baswant (MH) |
| Career Portal | Kotak Candidate Experience – Careers |
