| Job Title | 811-CEC Officer – Inbound |
| Department | Digital Banking – Kotak 811 |
| Function | Contact Centre – Inbound |
| Location | Noida, Uttar Pradesh, India |
| Job Type | Full Time |
| Job Shift | Day |
| Job Category | Consumer Bank |
| Job Identification | 225590 |
| Posting Date | 08/01/2026 (05:30) |
| Degree Required | Bachelor’s Degree |
| Job Status | Hot Job |
| Work Location | 5th Floor, Plot #7, Noida, Uttar Pradesh |
| Role Objective | Act as the first point of contact for inbound Kotak 811 customers, resolving queries, providing product information, and driving sales conversions while ensuring excellent customer experience |
| Key Responsibilities | Handle inbound customer queries, explain Kotak 811 products using scripts, resolve banking and digital service queries, understand customer needs, recommend suitable products, close sales during calls, maintain call and sales records, track individual targets, ensure customer satisfaction, follow compliance guidelines |
| Nature of Role | Customer service + inbound sales |
| Performance Metrics | Call quality, resolution accuracy, sales conversion, customer satisfaction |
| Key Skills Required | Communication skills, customer handling, sales orientation, product knowledge, documentation accuracy, compliance adherence |
| Work Environment | Fast-paced, target-driven contact centre |
| Application Status | Be the First to Apply |
