| Job Title | 811-CEC Officer – Inbound |
| Business Unit | Kotak 811 – Digital Banking |
| Function | Contact Centre – Inbound Sales & Service |
| Job Category | Consumer Bank |
| Location | Thane, Maharashtra, India |
| Office Address | Neptune Elements, 3rd Floor, Thane – 400604 |
| Job Identification | 226191 |
| Posting Date | 13 January 2026 |
| Education Required | Bachelor’s Degree |
| Job Type | Full-time |
| Shift | Day |
| Role Objective | Provide inbound customer support and convert service calls into sales for Kotak 811 products |
| Customer Type | New & existing Kotak 811 customers |
| Products Handled | Digital Savings Account, Debit Cards, Digital Banking Services, Loans, Investments |
| Primary Responsibilities | Handle inbound calls, resolve queries, explain products, close sales, maintain CRM |
| Sales Nature | Inbound only (no field work) |
| Key Performance Metrics | Call resolution, conversion rate, sales targets, customer satisfaction |
| Reporting & Records | Call logs, customer feedback, sales MIS |
| Work Environment | Contact Centre / Call Center |
| Growth Path | CEC Officer → Team Leader → Manager → Contact Centre Head |
| Job Status | Hot Job |
