| Job Title | Music Streaming Platform Customer Expert (German & English) |
| Contract Type | Permanent, Work from Home (WAH) |
| Location | Sofia, Bulgaria |
| Date Published | 02-02-2026 |
| Job ID | REF39515D |
| Company | Sutherland Bulgaria |
| Company Overview | Sutherland Bulgaria supports global companies, bringing people together to deliver exceptional experiences. This role supports a leading music streaming platform with 422M+ monthly users in 180+ countries, offering access to 82M+ songs and podcasts. Fully international and collaborative environment. |
| Job Description / Responsibilities | • Provide email and chat support (non-voice) to platform users• Answer common “how-to” and FAQ questions• Assist with account management and payment-related issues• Guide users through troubleshooting steps with patience and clarity |
| Qualifications / Skills | • Excellent written German (C1) and English (C1)• Valid EU work permit• Prior customer service experience is a plus• Strong written communication & problem-solving skills• Team player with a positive attitude• Ability to explain complex topics clearly |
| Benefits / Perks | • Permanent contract & long-term job security• Fully remote training & work from anywhere in Bulgaria• Health and life insurance• 21 days paid annual leave• Food vouchers & Multisport card (partially covered)• Performance bonuses• World-class training & career growth opportunities• Digital HR services & 24/7 psychological support• Relocation support package (if applicable) |
| Why Join | • Fully digital onboarding & contract signing• Recognition & referral programs• Employee events & wellness initiatives• Learning platforms & certification support• Exposure to global business & multicultural environment |
| Apply | Apply Now |
