| Job Title | Music Streaming Platform Customer Specialist (Dutch & English) |
| Contract Type | Permanent – Work From Home (WAH) |
| Location | Remote within Bulgaria (Base: Sofia – Sofia City Province) |
| Date Published | 02-02-2026 |
| Job ID | REF39251L |
| Company | Sutherland Bulgaria |
| Client | Spotify – World’s Leading Music Streaming Platform |
| Company Overview | Sutherland Bulgaria delivers exceptional customer experience services in a global, collaborative, and fully remote environment, supporting iconic brands like Spotify. |
| Client Overview | Spotify has 422M+ monthly active users across 180+ countries, offering access to 82M+ songs and podcasts with free and premium features. |
| Role Summary | Non-voice Customer Support Specialist providing high-quality email and chat support to Spotify users, resolving account, payment, and usage-related queries. |
| Support Type | Non-Voice Only (Email & Chat – No Phone Calls) |
| Key Responsibilities | • Provide email and chat support to users• Answer how-to and FAQ-type questions• Assist with account and payment issues• Guide users through troubleshooting steps clearly and patiently |
| Languages Required | Dutch – C1English – C1 |
| Eligibility Requirement | Valid EU Work Permit |
| Experience | Prior customer service experience (preferred, not mandatory) |
| Core Skills | • Strong written communication• Problem-solving skills• Ability to explain complex topics simply• Customer-focused mindset |
| Soft Skills | Team player, positive attitude, patience, clarity in communication |
| Work Model | Fully Remote (Work from anywhere in Bulgaria) |
| Training | Fully remote training and digital onboarding |
| Employment Benefits | • Permanent contract• Additional health & life insurance• 21 days paid annual leave• Food vouchers• Multisport card (partially covered) |
| Performance & Growth | • Performance bonuses• World-class training programs• Career growth opportunities• Learning platforms & certification support |
| Employee Support | Digital HR services, 24/7 psychological support |
| Engagement & Culture | Recognition & referral programs, employee events, wellness initiatives, inclusive multicultural environment |
| Why Join | Fully digital onboarding, global exposure, stable remote role, people-first culture |
| Confidentiality | All applicant information handled as per EEO guidelines |
| Call to Action | Apply now and support Spotify users—one message at a time |
