| Job Title | Customer Service Representative (English Speakers) |
| Job ID | REF38443K |
| Company | Sutherland |
| Contract Type | Brick and Mortar |
| Employment Type | Full-Time (On-site) |
| Location | Cairo, Cairo Governorate, Egypt |
| Date Published | 02-04-2026 |
| Industry Coverage | BPO, Digital Transformation, Customer Experience |
| Company Overview | Global business & digital transformation partner specializing in AI, Automation, Cloud, and Advanced Analytics |
| Service Domains | Healthcare, BFSI, Insurance, Telecom, Media, Technology, Travel, Logistics, Retail, Energy & Utilities |
| Role Summary | Handle customer interactions, manage accounts, ensure customer satisfaction, and deliver high-quality service in English |
| Key Responsibilities | Customer satisfaction, account management, issue resolution, effective communication |
| Customer Interaction | Voice / English Account |
| Language Requirement | English – B2 Proficiency |
| Education Eligibility | Graduates and Dropouts |
| Shift Requirement | Night & Overnight shifts |
| Shift Pattern | Rotational shifts |
| Experience Requirement | Freshers eligible; prior customer service experience is a plus |
| Work Environment | On-site, certified “Great Place to Work” |
| Compensation | Competitive salary |
| Incentives | Achievable KPIs, allowances & performance incentives |
| Night Allowance | EGP 1,100 for night & overnight shifts |
| Transportation | Door-to-door transportation (both ways for ladies) |
| Insurance Benefits | Social and medical insurance provided |
| Probation Benefit | First 3 months fully granted |
| Employee Wellbeing | Health-focused and positive work culture |
| Career Suitability | Entry-level to early-career professionals |
| Growth Opportunity | Exposure to global clients and enterprise CX operations |
