Apply for the position of Customer Assistance Manager – Credit Cards (Hardship Assistance Unit) at Bangalore, Karnataka. Check all details related to this position, including Qualifications, Skills, the Online Application link, and the notification PDF link below.
| Job Title | Customer Assistance Manager – Credit Cards (Hardship Assistance Unit) |
| Location | Bangalore, Karnataka |
| Employment Type | Permanent, Full-Time |
| Job Responsibilities: | The Customer Assistance Manager – Hardship Assistance Unit is responsible for managing delinquent credit card portfolios by providing structured support, counselling, and resolution strategies to customers facing financial hardship. The role focuses on customer engagement, early-stage collections, negotiation of repayment plans, and ensuring compliance with bank and regulatory guidelines. The position requires strong communication skills, empathy, and the ability to balance customer assistance with recovery targets. |
| Qualification | Bachelor’s degree (any discipline). |
| Experience | Experience in credit card collections, hardship management, or retail asset recovery preferred. |
| Skills | Strong communication, negotiation, and problem-solving skills. Ability to handle sensitive customer situations with empathy while achieving recovery targets. Field-ready mindset with an understanding of collections processes and compliance norms. |
| Apply online | Click here |
| Notification pdf | Click here |