| Job Title | Assistant Branch Manager – Inbound (Branch Banking – Service) |
| Industry | Banking – Branch Operations & Customer Service |
| Job Category | KMBL (Kotak Mahindra Bank Ltd.) |
| Job ID | 230740 |
| Location | Pathankot, Punjab, India |
| Work Schedule | Full Time – Day Shift |
| Education Requirement | Bachelor’s Degree |
| Primary Objective | Manage inbound branch operations and ensure superior customer service delivery |
| Core Responsibility – Customer Service | Handle walk-in customers, resolve service queries, maintain service quality standards |
| Core Responsibility – Branch Operations | Oversee daily branch activities and ensure compliance with banking policies |
| Core Responsibility – Team Supervision | Support branch staff, monitor performance, and ensure smooth workflow |
| Core Responsibility – Compliance & Risk | Ensure adherence to regulatory norms, internal controls, and audit requirements |
| Performance Metrics | Service quality, TAT (Turnaround Time), customer satisfaction, operational efficiency |
| Key Skills Required | Customer relationship management, operations handling, problem-solving, leadership ability |
| Experience Preference | Prior experience in branch banking operations or service roles |
| Career Path Potential | Branch Operations Manager → Branch Manager → Area Operations Head → Retail Banking Leadership |
| Apply Now | Click here to apply |
