| Job Title | Sky CA Classic – RM (Sky Channel – VRM – CA) |
| Industry | Banking – Consumer Bank / Virtual Relationship Management |
| Job Category | Consumer Bank |
| Job ID | 230746 |
| Location | Thane, Maharashtra, India |
| Work Schedule | Full Time – Day Shift |
| Education Requirement | Bachelor’s Degree |
| Primary Objective | Manage outbound customer interactions for Wealth and Privy clients via Virtual Relationship Channel |
| Customer Segment | Wealth & Privy (Affluent Segment) |
| Channel Type | Virtual Relationship Management (Phone Banking – Outbound) |
| Core Responsibility – Customer Engagement | Handle outbound calls ensuring high-quality engagement and personalized service |
| Core Responsibility – Product Coverage | Cross-trained in Cards, Liabilities, and Asset products |
| Core Responsibility – Sales & Revenue | Drive product sales and achieve assigned sales targets |
| Core Responsibility – Service Excellence | Maintain NPS, service level benchmarks, and service quality standards |
| Core Responsibility – Documentation & Compliance | Maintain interaction logs, follow information security norms, and adhere to process guidelines |
| Key Skills Required | Strong communication, persuasive sales ability, customer-centric approach, multitasking |
| Performance Metrics | Sales targets, NPS score, service quality, customer engagement frequency |
| Risk & Compliance Focus | Adherence to information security and regulatory guidelines |
| Career Path Potential | Senior VRM → Team Leader → Channel Manager → Wealth / Digital Banking Leadership |
| Apply Online | Click here |
