| Job Title | Operations Team Member – WBG Operations (Customer Service Desk) |
| Industry | Banking – Corporate / Wholesale Banking Operations |
| Job Category | Corporate |
| Job ID | 230911 |
| Location | Gurgaon, Haryana, India |
| Work Schedule | Full Time – Day Shift |
| Education Requirement | Bachelor’s Degree |
| Primary Objective | Manage banking operations at Customer Service Desk ensuring accurate and compliant transaction processing |
| Core Responsibility – Transaction Processing | Handle RTGS, NEFT, fund transfers, and tax payments at branch/mid-office/front office level |
| Core Responsibility – Customer Support | Provide timely updates on transaction status and resolve payment-related queries |
| Core Responsibility – Compliance | Ensure adherence to internal banking policies and regulatory guidelines |
| Core Responsibility – Reporting & Documentation | Maintain transaction records and prepare reports using Excel and banking systems |
| Core Responsibility – Coordination | Work with internal teams to resolve discrepancies and escalations |
| Core Responsibility – Queue Monitoring | Ensure timely execution of all payment instructions |
| Core Responsibility – Audit Support | Provide documentation for internal audits and compliance reviews |
| Core Responsibility – Process Improvement | Identify opportunities to enhance operational efficiency and service quality |
| Key Skills Required | Banking operations knowledge, Excel proficiency, attention to detail, communication skills |
| Performance Metrics | Transaction accuracy, TAT adherence, compliance score, error rate |
| Work Nature | Backend / Operations-focused (Low sales pressure) |
| Career Path Potential | Senior Operations Executive → Operations Manager → Regional Operations Head → Banking Operations Leadership |
| Apply Online | Click here |
