| Job Title | Support Engineer – IES RCX |
| Job ID | 3170297 |
| Organization | Amazon |
| Business Unit | ADCI – Haryana |
| Location | Gurugram, Haryana, India |
| Category | Systems, Quality & Security Engineering |
| Role Summary | Provide technical support and troubleshooting for large-scale systems in the Returns domain, ensuring high performance, reliability, and cost optimization while enhancing customer experience. |
| Key Responsibilities | Troubleshoot and debug technical systems; Support distributed, multi-tier architectures; Work with cross-functional engineering teams; Maintain system quality, performance & reliability; Contribute to cost reduction and customer experience improvement initiatives. |
| Basic Qualifications | 1+ year software development or technical support experience; Experience debugging technical systems; Scripting in modern programming languages. |
| Preferred Qualifications | Experience with distributed systems, multi-tier architectures, algorithms, and relational databases. |
| Work Environment | High-scale, 24/7 production systems; Collaborative engineering culture; Inclusive workplace with accommodation support. |
| Growth Opportunity | Exposure to industry-leading technologies; Work on large-scale Amazon platforms; Cross-team engineering collaboration. |
