| Company | Kotak Mahindra Bank |
| Job Title | Customer Assistance Manager – Hardship Assistance Unit |
| Job ID | 233058 |
| Location | Hyderabad |
| Workplace | Navbharat Building Office |
| Job Type | Full Time |
| Work Shift | Day |
| Department | Consumer Bank – Consumer Durables |
| Role Purpose | Manage collections, asset recovery, and delinquent retail loan portfolios |
| Key Responsibilities | Monitor collection efficiency, follow-up on delinquent accounts, and implement recovery strategies |
| Repossession & Recovery | Manage repossession activities and sale of repossessed assets to maximize recovery |
| Agency Coordination | Work with collection agencies and field executives for recovery operations |
| Field Work | Conduct field visits to support recovery and collections |
| Legal Coordination | Work with legal teams for recovery actions and compliance |
| Compliance | Ensure all recovery processes follow bank policies and regulatory norms |
| Qualification | Bachelor’s Degree |
| Core Skills | Collections management, asset recovery, team coordination, legal compliance, portfolio monitoring |
