| Job Title | 811 – CEC Officer (Inbound) – Digital Banking Contact Centre |
| Job ID | 233168 |
| Organization | Kotak Mahindra Bank |
| Department | Consumer Bank – Digital Banking |
| Program / Product | Kotak 811 |
| Location | Neptune Elements – 3rd Floor |
| City | Thane |
| Posting Date | 16 Mar 2026 |
| Job Type | Full Time |
| Job Shift | Day Shift |
| Education Requirement | Bachelor’s Degree |
| Work Mode | Work From Office |
| Role Type | Contact Centre – Inbound Customer Support & Sales |
| Primary Responsibility | Handle inbound calls for customer queries, product information, and sales conversion |
| Customer Interaction | First point of contact for digital banking customers |
| Sales Responsibility | Recommend and sell banking products during inbound interactions |
| Customer Support | Resolve queries related to accounts, digital banking services, and features |
| Call Handling | Maintain records of calls, feedback, and sales outcomes |
| Performance Metrics | Meet sales quotas and customer service targets |
| Compliance | Follow bank policies, procedures, and regulatory guidelines |
| Key Skills | Customer service, communication, sales conversion, digital banking support |
