| Job Title | 811 – CEC Team Leader (Outbound) – Digital Banking Contact Centre |
| Job ID | 233191 |
| Organization | Kotak Mahindra Bank |
| Department | Consumer Bank – Digital Banking |
| Program / Product | Kotak 811 |
| Location | Neptune Elements – 3rd Floor |
| City | Thane |
| Posting Date | 16 Mar 2026 |
| Job Type | Full Time |
| Job Shift | Day Shift |
| Education Requirement | Bachelor’s Degree |
| Work Mode | Office / Contact Centre |
| Role Level | Team Leader / Supervisory Role |
| Role Type | Outbound Sales & Contact Centre Management |
| Primary Responsibility | Lead outbound sales team for digital banking products |
| Team Management | Supervise and manage contact centre agents |
| Sales Focus | Promote and sell digital banking products |
| Customer Segment | Prospective and existing digital banking customers |
| Performance Objective | Achieve team sales targets and productivity goals |
| Operational Responsibility | Monitor call quality, reporting, and team performance |
| Customer Engagement | Ensure positive customer interactions and service quality |
| Key Skills | Team leadership, sales management, communication, contact centre operations |
