| Job Title | Sr. Associate – Account Management |
| Company | Sutherland Global Services |
| Job ID | REF40954Z |
| Location | Mumbai |
| Job Type | On-site (Brick & Mortar) |
| Posted Date | 19 March 2026 |
| Experience Required | 1–5 Years |
| Qualification | 10+2 / Graduate |
| Industry | SaaS / Technology / Customer Support |
| Role Type | Inbound Sales + Customer Support + Account Management |
| Core Objective | Increase revenue, improve customer experience, drive product usage |
| Products Handled | Adobe Creative Cloud, Document Cloud |
| Key Responsibilities | Customer profiling, inbound sales, upselling & cross-selling, retention management, product demos, pipeline management, account handling, order processing, workflow consulting, license optimization, basic troubleshooting |
| Customer Handling | Build relationships, resolve issues on first contact, improve satisfaction |
| Sales Focus | Revenue growth, lead management, upselling bundles |
| Retention Focus | Reduce churn, increase customer lifetime value |
| Technical Work | Basic troubleshooting (install, download, admin issues) |
| Tools & Systems | CRM tools, data analysis, pipeline tracking |
| Key Skills | Communication (C1 English), sales skills, customer service, CRM handling, data analysis, problem-solving |
| Preferred Skills | Adobe product knowledge, SaaS experience |
| Work Style | Collaborative, data-driven, customer-centric |
