| Company | Kotak Mahindra Bank |
| Job Title | Assistant Branch Manager – Inbound (Branch Banking Service) |
| Job ID | 233519 |
| Location | Chennai |
| Job Type | Full Time |
| Shift | Day |
| Category | Branch Banking / Service |
| Qualification | Bachelor’s Degree |
| Posting Date | 20/03/2026 |
| Role Summary | Service-oriented banking role focused on handling inbound customer queries, ensuring smooth branch operations, and delivering high customer satisfaction |
| Core Responsibilities | Handle inbound customer interactions; manage account-related queries; ensure smooth branch service operations; coordinate with internal teams; maintain service quality standards; ensure compliance with banking policies |
| Work Type | Branch-based (non-field role) |
| Customer Interaction | High (walk-in & inbound queries) |
| Sales Involvement | Limited (may include cross-selling) |
| Skills Required | Customer service, communication, problem-solving, banking process knowledge |
| Soft Skills | Interpersonal skills, patience, attention to detail, service mindset |
| Work Style | Stable, process-driven, customer-facing |
| Career Path | Assistant Branch Manager → Branch Manager → Cluster Manager → Regional Head |
