| Company | Kotak Mahindra Bank |
| Job Title | Assistant Branch Manager – Inbound (Branch Banking Service) |
| Job ID | 233526 |
| Location | Deoria |
| Job Type | Full Time |
| Shift | Day |
| Category | Branch Banking / Service |
| Qualification | Bachelor’s Degree |
| Posting Date | 20/03/2026 |
| Role Summary | Service-focused branch role handling inbound customer queries, ensuring smooth branch operations, and maintaining service quality standards |
| Core Responsibilities | Handle customer queries; manage account-related services; ensure smooth branch functioning; coordinate with internal teams; maintain documentation and compliance; support customer satisfaction initiatives |
| Work Type | Branch-based (non-field role) |
| Customer Interaction | High (walk-in & inbound customers) |
| Sales Involvement | Low to moderate (basic cross-selling) |
| Skills Required | Customer service, communication, banking knowledge, problem-solving |
| Soft Skills | Patience, interpersonal skills, attention to detail, service mindset |
| Work Style | Stable, process-driven, customer-facing |
| Career Path | Assistant Branch Manager → Branch Manager → Cluster Manager → Regional Head |
