| Company | Sutherland |
| Job Title | B2B – Account Management |
| Job ID | REF37376B |
| Contract Type | Brick and Mortar (Hybrid Setup) |
| Location | Taguig, NCR, Philippines |
| Date Published | March 24, 2026 |
| Role Type | Individual Contributor |
| Company Description | Sutherland provides AI, Automation, Cloud Engineering, and Advanced Analytics solutions to help businesses with digital transformation and process excellence. |
| Role Summary | Responsible for managing B2B customer accounts, ensuring customer satisfaction, adoption of platform features, and customer retention. |
| Key Responsibilities | Encourage clients to use new features, relay customer feedback to internal teams, evaluate churn risk and improve retention, develop customer success plans, conduct quarterly and annual customer reviews, build customer relationships, align customers with enablement resources, ensure platform adoption. |
| Experience Required | 1–2 years of enterprise-level customer success, consulting, or account management experience in SaaS (preferably B2B). |
| Skills Required | Customer success management, account management, communication skills, strategic planning, project management, customer retention, stakeholder management, SaaS platform adoption. |
| Communication Skills | Excellent verbal and written communication skills required. |
| Additional Role Expectation | Act as liaison between customer and company, ensure customer satisfaction, drive product adoption and awareness. |
