| Basic Info | Job Title | T&T | Customer | S&S | Senior Manager | Microsoft Dynamics CRM 365 |
| Company | Deloitte |
| Entity | Deloitte Touche Tohmatsu India LLP |
| Job Requisition ID | 99605 |
| Date Posted | May 1, 2026 |
| Location | Bengaluru |
| Designation | Senior Manager |
| Experience | 9–13 years |
| Qualification | B.Tech / M.Tech or equivalent |
| Responsibilities | Solution Design | Architect D365 CRM & Power Platform solutions |
| Requirements Gathering | Translate business needs into technical solutions |
| Customization | Configure entities, forms, workflows, business rules |
| Integration | API-based integration with enterprise systems |
| Technical Leadership | Lead development teams & ensure quality |
| Documentation | Maintain architecture & technical documents |
| Security & Compliance | Ensure data protection and regulatory compliance |
| Training & Support | Enable users & provide ongoing support |
| Pre-sales | Participate in demos & client presentations |
| Required Skills | D365 CRM | Entities, workflows, plugins, scripting (JS/TS) |
| Power Platform | Power Apps, Power Automate, Power Pages |
| Integration | APIs, connectors, middleware |
| Deployment | Managed/unmanaged solutions |
| Architecture | Data modeling & system design |
| Soft Skills | Communication & problem-solving |
| Methodology | Agile & DevOps |
| Good to Have | Security | GDPR, HIPAA knowledge |
| Tools | Power BI, Power Virtual Agent, ADF |
| DevOps | CI/CD pipeline |
| Cloud | Azure exposure |
| Leadership Role | Inspiring Leadership | Build inclusive and motivated teams |
| Strategic Thinking | Solve complex business problems |
| Collaboration | Work with stakeholders |
| Delivery Excellence | Ensure timely execution |
| Business Growth | Identify new opportunities |
| Analytical Skills | Data-driven decision making |
| Change Management | Adapt to changing environments |
