| Job Title | T&T | Customer | S&S | Associate Director | Solution Architecture | Bengaluru |
| Job Requisition ID | 97754 |
| Date Posted | May 1, 2026 |
| Location | Bengaluru |
| Designation | Associate Director |
| Entity | Deloitte Touche Tohmatsu India LLP |
| Team | Enterprise Technology – Customer |
| Role Summary | Lead architecture and delivery of Microsoft Dynamics 365 CRM and Power Platform solutions, enabling business innovation and scalable enterprise systems |
| Key Responsibilities | Solution design, requirements gathering, system configuration & customization, integrations, technical leadership, documentation, security & compliance, training & support, staying updated, pre-sales contribution |
| Solution Design | Architect D365 CRM & Power Platform solutions with scalability, integrations, and best practices |
| Requirements Gathering | Translate business needs into technical CRM solutions |
| Customization & Configuration | Configure entities, forms, workflows, business rules, integrations |
| Integration | Integrate CRM with enterprise systems via APIs, connectors, middleware |
| Technical Leadership | Guide development teams, ensure quality delivery, troubleshoot issues |
| Documentation | Maintain architecture diagrams, design specs, deployment docs |
| Security & Compliance | Implement security standards and data protection compliance |
| Training & Support | Train users and support solution adoption |
| Pre-sales Contribution | Provide technical inputs, presentations, and solution expertise |
| Required Skills | D365 CRM customization, Power Platform (Power Apps, Power Automate, Power Pages), API integrations, solution deployment, architecture principles, problem-solving, communication, Agile & DevOps |
| Technical Skills | JS/TS scripting, Model-driven & Canvas Apps, workflows, plugins |
| Good to Have Skills | GDPR/HIPAA knowledge, Power BI, Power Virtual Agents, ADF, CI/CD pipelines, Azure |
| Experience Required | 12–17 years in D365 CRM & Power Platform implementations |
| Team Handling | Minimum 10 members |
| Qualifications | B.Tech / M.Tech or equivalent |
| Certifications | Microsoft Certified: Dynamics 365 + Power Platform Solution Architect (preferred) |
| Leadership Traits | Inspiring, Agile, Collaborative, Strategic thinking, Analytical, Influencing, Inclusive leadership |
| Core Competencies | Engagement management, delivery excellence, risk management, change management, communication, business growth |
| Technology Focus | Microsoft Dynamics 365 CRM, Power Platform, Azure Cloud |
