| Job Title | Sky Service Potential – RM |
| Department | Sky Channel – Contact Centre Inbound |
| Location | Thane |
| Job ID | 239324 |
| Category | Consumer Bank |
| Posting Date | 22 May 2026 |
| Employment Type | Full-Time |
| Shift | Day |
| Qualification | Bachelor’s Degree |
| Workplace | Neptune Elements – 3rd Floor, Thane – 400604 |
| Role Summary | Inbound contact center relationship management role focused on customer servicing, sales opportunities, and banking support through phone-based interactions |
| Business Area | Contact Centre / Customer Relationship Management |
| Primary Focus | Inbound customer handling, relationship management, and service-to-sales conversion |
| Likely Responsibilities | – Handle inbound customer calls- Resolve banking queries and service requests- Identify cross-sell and upsell opportunities- Promote banking products/services- Maintain customer satisfaction and retention- Coordinate with internal teams for issue resolution |
| Skills Required | Communication skills, customer service, relationship management, sales orientation, problem-solving |
| Work Nature | Primarily office-based / inbound contact center operations |
| Key Focus | Customer engagement, service quality, lead conversion, retention |
