| Company | Deloitte Touche Tohmatsu India LLP |
| Job Title | Consultant – ServiceNow Developer (ITSM) |
| Job Requisition ID | 105811 |
| Designation | Consultant |
| Entity | Deloitte Touche Tohmatsu India LLP |
| Location | Mumbai (Mumbai – I-Think) |
| Country | India |
| Business Unit | Enterprise Technology & Performance (ET&P) |
| Practice | ServiceNow |
| Functional Area | IT Service Management (ITSM) |
| Education | Undergraduate Degree or Above |
| Experience Level | Consultant (Relevant ServiceNow ITSM Experience Expected) |
| Work Nature | ServiceNow Development + ITSM Consulting + Enterprise Platform Implementation |
| Client Interaction | High |
| Leadership Role | Individual Contributor / Consultant |
| Team Collaboration | Work with Business Analysts, Process Owners & Technical Teams |
| Primary Responsibilities | Design, Develop & Enhance ITSM Solutions, Configure Core ITSM Modules, Develop Automations, Integrations, CMDB Support, UAT & Production Support |
| ITSM Modules | Incident Management, Problem Management, Change Management, Request Management, Service Catalog, Knowledge Management |
| ServiceNow Development | Flow Designer, Business Rules, Client Scripts, UI Policies, Script Includes, UI Actions, Service Portal |
| Programming Skills | JavaScript, Glide API, ServiceNow Scripting |
| Integration Technologies | REST APIs, SOAP Web Services, IntegrationHub, MID Server |
| CMDB & ITIL | CMDB Management, CSDM, CI Relationship Management, ITIL Best Practices |
| Reporting | ServiceNow Dashboards, Reports, SLA Management |
| Testing & Deployment | UAT Planning, Defect Management, Production Releases, Root Cause Analysis |
| Agile Tools | Jira, Confluence |
| Key Skills | ServiceNow ITSM, Incident Management, Change Management, Flow Designer, JavaScript, Integrations, CMDB, ITIL |
| Preferred Certifications | CSA (Certified System Administrator), CAD (Certified Application Developer), CIS-ITSM |
| Soft Skills | Communication, Analytical Thinking, Problem Solving, Stakeholder Management, Troubleshooting |
| Industry Focus | Enterprise IT Service Management & Digital Transformation |
| Career Path | Consultant → Senior Consultant → Manager → Senior Manager → Director → Partner |
| Global Exposure | Excellent |
| Learning Opportunity | Excellent |
| Leadership Exposure | High |
| Best Suited For | ServiceNow Developers, ITSM Consultants, IT Operations Professionals, Enterprise Platform Engineers, Digital Workflow Specialists |
| Overall Career Growth | Excellent |
