| Company | Deloitte Touche Tohmatsu India LLP |
| Job Title | Senior Manager – Microsoft Dynamics CRM 365 |
| Job Requisition ID | 99605 |
| Location | Bengaluru |
| Experience | 9–13 Years |
| Qualification | B.Tech / M.Tech or Equivalent |
| Team Handling | Minimum 10 Members |
| Primary Domain | Microsoft Dynamics 365 CRM & Microsoft Power Platform |
| Solution Design | Design enterprise-scale Dynamics 365 CRM & Power Platform solutions based on business requirements |
| Requirement Gathering | Understand business needs and translate them into technical solutions |
| CRM Configuration & Customization | Configure entities, forms, workflows, business rules, plugins, JavaScript (JS), TypeScript (TS) customizations |
| Power Platform | Power Apps (Model-Driven & Canvas), Power Automate, Power Pages/Portal |
| Integration | Integrate CRM with enterprise systems using APIs, connectors, and middleware |
| Deployment | Experience with Managed & Unmanaged Solution Packages |
| Architecture | Software architecture, integration patterns, data modeling, scalable solution design |
| Technical Leadership | Lead development teams, review solutions, troubleshoot complex issues, ensure quality delivery |
| Documentation | Prepare architecture diagrams, design specifications, deployment documents |
| Security & Compliance | Implement security best practices and ensure data privacy compliance (GDPR/HIPAA preferred) |
| Training & Support | Train end users and provide ongoing application support |
| Pre-Sales | Support solution presentations, technical proposals, and client demonstrations |
| Required Technical Skills | Dynamics 365 CRM, Power Platform, JavaScript, TypeScript, APIs, Connectors, Middleware, DevOps, Agile |
| Good to Have Skills | Azure Services, Power BI, Power Virtual Agents, Azure Data Factory (ADF), Custom Pages, CI/CD Pipelines |
| Soft Skills | Excellent communication, analytical thinking, stakeholder management, problem-solving |
| Leadership Expectations | Team leadership, engagement management, delivery excellence, strategic thinking, risk & quality management, change management, business development, commercial acumen, collaboration, inclusivity |
| Preferred Certification | Microsoft Certified: Dynamics 365 + Power Platform Solution Architect (or equivalent) |
| Ideal Candidate | Experienced Dynamics 365 CRM Solution Architect with enterprise implementation, client consulting, technical leadership, pre-sales, and team management experience |
