| Company | Kotak Mahindra Bank |
| Job Title | 811 – CEC Officer – Outbound – Digital Banking (Kotak 811 Contact Centre Outbound) |
| Job ID | 245068 |
| Department | Consumer Bank – Digital Banking (Kotak 811 Contact Centre Outbound) |
| Job Type | Full-Time |
| Job Shift | Day Shift |
| Location | Thane |
| State | Maharashtra |
| Country | India |
| Minimum Qualification | Bachelor’s Degree |
| Experience Required | Not Specified |
| Job Purpose | Handle outbound customer interactions for Kotak 811 Digital Banking by promoting banking products, assisting customers, generating leads, and delivering quality customer service. |
| Key Responsibilities | • Make outbound calls to Kotak 811 customers.• Promote digital banking products and services.• Generate leads and achieve sales targets.• Resolve customer queries and provide support.• Maintain accurate customer records and call logs.• Ensure compliance with banking policies and contact centre processes.• Deliver a high-quality customer experience. |
| Required Skills | Outbound Calling, Customer Service, Telecalling, Sales, Communication Skills, Lead Generation, Digital Banking, CRM, Relationship Management, MS Office |
| Preferred Knowledge | Kotak 811 Digital Banking, Banking Products, Contact Centre Operations, Sales Techniques, Customer Relationship Management |
| Job Category | Consumer Bank |
| Posting Date | 03 July 2026 |
| Career Level | CEC Officer – Outbound |
| Work Location | Neptune Elements, 3rd Floor, Thane – 400604 |
