| Company | Deloitte |
| Business Entity | Deloitte Shared Services India LLP |
| Job Title | Assistant Manager | Quality & Service Excellence | IT |
| Designation | Assistant Manager |
| Department / Service Area | Enabling Areas – Information Technology (IT) |
| Job Requisition ID | 101496 |
| Posting Date | July 6, 2026 |
| Location | Delhi (Base locations: Delhi & Mumbai) |
| Employment Type | Full-time (Hybrid) |
| Domain | IT Quality Assurance, AI Governance, Process Excellence, ISO Compliance |
| Experience Required | 4–6 years in IT Quality Assurance or Process Quality. |
| Educational Qualification | Any Graduate with relevant experience; B.E./B.Tech preferred. |
| Role Overview | Implement and maintain ISO 42001:2023 AI Management System, drive process quality, AI governance, compliance, audits, and continuous improvement across IT projects. |
| Key Responsibilities | ISO 42001 implementation, AI governance, internal audits, quality assurance, compliance, root cause analysis, process improvement, training, documentation, and quality reporting. |
| Mandatory Skills | Process Quality Assurance, ISO 42001, AI Governance, Internal Audits, Process Improvement, Root Cause Analysis (RCA), Quality Management Tools, Risk & Compliance, Documentation, Statistical Analysis. |
| Preferred Skills | CMMI, ISO 27001, SOC, AI Risk Management, Quality Frameworks, IT Process Governance. |
| Preferred Competencies | Analytical thinking, problem-solving, communication, stakeholder collaboration, attention to detail, multitasking, and adaptability. |
| Work Mode | Hybrid (No extensive travel required). |
| Ideal Candidate | An IT Quality Assurance professional with 4–6 years of experience in process quality, ISO standards, AI governance, and continuous process improvement. |
