| Company | Deloitte Touche Tohmatsu India LLP |
| Job Title | Manager – Strategic Portfolio Management (ServiceNow) |
| Department | Enterprise Technology & Performance (ET&P) |
| Designation | Manager |
| Job Requisition ID | 106380 |
| Location | Bengaluru |
| Posted Date | 10 July 2026 |
| Experience Required | 7–10 years of hands-on experience as a ServiceNow Consultant/Developer |
| Education | UG and Above in Information Technology or a related field |
| Primary Modules | ITSM, Strategic Portfolio Management (SPM), CMDB, App Engine, Service Catalog, Custom Scoped Applications |
| Key Responsibilities | Design, develop, and enhance ServiceNow solutions; build workflows and automations; develop custom applications; integrate third-party systems using REST/SOAP APIs; create reports, dashboards, and Performance Analytics; support CMDB and platform governance; lead code reviews; mentor team members; participate in architecture, testing, deployment, release management, and production support |
| Technical Skills | ServiceNow App Engine, JavaScript, Glide Scripting, Script Includes, Business Rules, Client Scripts, UI Policies, Flow Designer, Service Portal, UI Builder, REST APIs, SOAP, Integration Hub, Performance Analytics, CMDB, CSDM, ITIL, Agile, Jira, Confluence |
| Required Certifications | Preferred: CSA (Certified System Administrator), CAD (Certified Application Developer), CIS Certifications in relevant ServiceNow modules |
| Core Competencies | Solution Architecture, Platform Governance, Automation, Troubleshooting, Stakeholder Management, Team Leadership, Communication, Mentoring, Analytical & Problem-Solving Skills |
| Employment Type | Full-Time |
| Ideal Candidate | Experienced ServiceNow professional with expertise in enterprise application development, integrations, automation, platform governance, Agile delivery, and leadership across multiple ServiceNow modules. |
