| Company | Kotak Mahindra Bank |
| Job Title | Sky CA Classic – Relationship Manager – Sky Channel – VRM – CA |
| Job ID | 256135 |
| Location | Thane, Maharashtra, India |
| Office Address | Neptune Elements – 3rd Floor, Thane, Maharashtra – 400604 |
| Job Category | Consumer Bank |
| Job Function | Sky Channel – Virtual Relationship Management (VRM) |
| Job Type | Full Time |
| Shift | Day Shift |
| Education | Bachelor’s Degree |
| Job Status | Hot Job – Be the First to Apply |
| Role Overview | Manage outbound customer interactions for Wealth and Privy clients through the virtual relationship channel, providing personalized banking solutions, superior service and driving product sales. |
| Key Responsibilities | Handle outbound calls for Wealth and Privy customers; provide personalized service and banking solutions; promote and sell banking products; maintain regular customer contact; resolve queries and issues; achieve service and sales targets; maintain interaction records; follow information security and quality guidelines; stay updated on process changes; use customer needs to recommend suitable products; build long-term customer relationships. |
| Products Covered | Cards, Liabilities, Assets and other banking products |
| Performance Metrics | NPS, Service Level, Service Quality, Sales Targets and Customer Engagement |
| Key Skills | Communication, Customer Service, Sales, Relationship Management, Cross-Selling, Phone Banking, Customer Engagement |
| Ideal Candidate | A customer-focused professional with excellent communication skills, a sales-oriented mindset and the ability to manage Wealth and Privy customers through personalized virtual banking services. |
| Posting Date | September 7, 2026 |
| Apply Before | December 5, 2026 |
