| Job Title | Operations Executive |
| Company Name | PhonePe Limited |
| Job Category | Operations / Product Operations |
| Department | Insurance Business |
| Location | Bengaluru, Karnataka, India |
| Work Location | Salarpuria Softzone, Bellandur, Bengaluru – 560103 |
| Employment Type | Contract |
| Education | Bachelor’s Degree in Engineering, Business, Finance, Operations Management, or related field |
| Experience Required | 0–2 years in Operations, Program Management, Product Operations, or similar role |
| Role Overview | Analyze operational data, improve processes, monitor KPIs, resolve operational issues, and support insurance business operations. |
| Data Analysis & Reporting | Analyze trends and business data; prepare regular reports and dashboards; use Excel, SQL, and data visualization tools. |
| Process Improvement | Identify bottlenecks, reduce errors, streamline workflows, and support compliance and risk mitigation. |
| Issue Resolution | Monitor dashboards, investigate errors, identify root causes, assess business impact, and support issue resolution. |
| Documentation | Maintain accurate documentation of processes, operational issues, and solutions. |
| Cross-Functional Coordination | Work with product, technology, business, customer service teams, insurance partners, and vendors. |
| Partner Management | Coordinate with insurance partners and act as a bridge between partner SPOCs and internal teams. |
| Key Skills | Excel, SQL, Data Analysis, Reporting, Problem Solving, Process Improvement, Communication, Documentation |
| Industry Preference | Insurance / InsurTech or Financial Services experience is an advantage |
| Important Requirements | Strong analytical mindset, attention to detail, proactive approach, ability to work independently and collaborate across teams. |
