| Job Title | Support Engineer |
| Job ID | 3170297 |
| Company | Amazon |
| Hiring Entity | ADCI – Haryana |
| Team | IES RCX (Returns Customer Experience) |
| Job Location | Gurugram, Haryana, India |
| Job Function | Systems, Quality & Security Engineering |
| Job Type | Full Time |
| Role Objective | Support and maintain high-scale, always-on systems that improve customer experience and reduce cost-to-serve in Amazon’s Returns ecosystem |
| Business Focus | Returns customer experience, cost optimization, system reliability |
| System Environment | Large-scale, n-tier, distributed systems operating 24×7 |
| Key Responsibilities | Troubleshoot and debug production systems; Provide technical support across complex architectures; Work with engineers to resolve system issues; Support new technologies and tools for consumer-facing systems |
| Core Skills Required | Technical troubleshooting; Debugging complex systems; Scripting in modern programming languages |
| Technical Exposure | Distributed systems; Multi-tier architectures; Algorithms; Relational databases |
| Basic Qualifications | 1+ year software development or technical support experience; Troubleshooting and debugging experience; Scripting skills |
| Preferred Qualifications | Experience with distributed and multi-tier systems; Knowledge of algorithms and relational databases |
| Work Environment | High-quality, high-reliability systems at massive scale |
| Team Culture | Detail-oriented, customer-focused, enthusiastic about new technology |
| Business Impact | Improve customer returns experience while reducing operational cost |
| Inclusivity Policy | Amazon is an equal opportunity employer and provides workplace accommodations |
| Career Level | Support / Systems Engineer |
| Related Location Code | IND, HR – Gurugram |
