Swiggy, India’s leading food delivery platform, is seeking passionate and driven individuals to join its team as Team Leaders. This is an exceptional opportunity for experienced professionals to showcase their leadership skills, foster a positive team environment, and contribute to the company’s continued success.
Roles and Responsibilities:
- Managing a team of 10- 15 Operations Associates (OAs) who handle 1000- 1500 Pickup and Delivery Partners daily.
- Efficiently roster & manage OAs & their tasks daily.
- Conduct review cadences and regular field visits and solve the concerns raised by the Team/ delivery partners
- Drive SOP adherence at the stores (or Pods) through OAs to ensure improvements in Speed and Serviceability
- Ensure smooth execution of initiatives on cost optimizations.
- drive operational metrics for particular geography by effectively planning delivery executive supply and payout constructs.
- Effectively mobilize fleet to maintain optimal/ targeted utilization.
- Plan and execute initiatives to reduce attrition.
- Identify the training needs of delivery partners and plan the field training
- Festival/ Rainy days planning to maintain sufficient Delivery Partner supply
- Work closely with the pod team to deliver good Drive Experience.
- Ensure smooth GTM of product launches at the pod.
- well versed with raising JIIRA/similar tools on ticketing
- Team management ( handling a larger team)
- Knowledge of supervisory/previous experience in handling blue-collar workforce/ gig workforce.
- Should be willing to travel within city and cities across the cluster of areas
- Should be available to work on Weekends and festival days.
- techniques to manage, motivate and train blue collared workers.
- The candidate should have an entrepreneurial attitude / should be a go-getter
- Must have attention to detail and critically think through to resolve problems
- Should know the local language and a good understanding of the local geographical area
- Graduate with English proficiency is a must
- Should be willing to travel within city and areas across the cluster
- Proficiency in Advance Excel and data skills , SQL is an added advantage
- Should have atleast 2 years experience in team handling
- Microsoft Excel & MS Office Suites
- Sql knowledge is an advantage
- Ticketing tools like JIRA
- Must Be Tech Savvy.
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