| Job Title | Associate Director – ServiceNow |
| Job Requisition ID | 98066 |
| Organization | Deloitte Touche Tohmatsu India LLP |
| Department | Consulting – Technology & Transformation (Enterprise Technology & Performance) |
| Location | Bengaluru |
| Posting Date | 14 Mar 2026 |
| Designation Level | Associate Director |
| Technology Platform | ServiceNow |
| Core Modules | ITSM, ITOM, HRSD, GRC, ITAM |
| Experience Required | Typically 8–12+ years (senior leadership role) |
| Role Type | Enterprise platform consulting and delivery leadership |
| Primary Responsibility | Lead large-scale ServiceNow implementation programs |
| Implementation Scope | End-to-end ServiceNow deployments across enterprise modules |
| Architecture Work | Design scalable ServiceNow architecture and integrations |
| Configuration Tasks | Forms, workflows, UI policies, business rules |
| Data Management | CMDB design, service mapping, and asset management |
| Compliance Areas | Risk management, policy compliance, vendor risk |
| Project Leadership | Manage global delivery teams and project lifecycle |
| Stakeholder Engagement | Client communication, requirement gathering, governance |
| Documentation Tasks | Technical documentation, design specs, test cases |
| Framework Knowledge | ITIL processes |
| Team Responsibilities | Mentor junior consultants and architects |
| Education Requirement | Bachelor’s degree in Computer Science / IT or related field |
| Work Model | Hybrid |
| Career Progression | Associate Director → Director → Partner |
