| Job Title | Consultant – Techno Functional Consultant (D365 CRM) |
| Job Requisition ID | 97738 |
| Date Posted | Mar 31, 2026 |
| Location | Delhi |
| Designation | Consultant |
| Company | Deloitte Touche Tohmatsu India LLP |
| Business Area | Technology & Transformation – Customer & Sales |
| Primary Platform | Microsoft Dynamics 365 (D365 CRM) |
| Experience Required | Minimum 6 years |
| Primary Role | D365 CRM Functional Consulting, customization, implementation and client requirement analysis |
| Key Modules | D365 Sales, Customer Service, Field Service |
| Additional Module (Good to Have) | D365 Project Operations |
| Key Responsibilities | Discovery sessions, Fit-gap analysis, CRM configuration & customization, documentation, user training, testing, client communication, project collaboration |
| Customization Skills | Entities creation, workflows, plugins, configuration |
| Documentation & Testing | Requirement documentation, solution design documentation, QA testing |
| Certifications Preferred | Microsoft Dynamics 365 CRM Certifications |
| Education Qualification | Bachelor’s in Engineering |
| Work Model | Likely Hybrid (as per Deloitte work model) |
| Career Level | Functional Consultant / CRM Consultant |
| Key Skills | Business Analysis, CRM Implementation, Stakeholder Management, Functional Consulting, Client Handling |
