| Company | Deloitte |
| Job Title | Senior Consultant – ITIL / Process Management |
| Department | Engineering |
| Job Location | Bengaluru |
| Experience Required | 6 – 10 Years |
| Education | Bachelor’s Degree |
| Main Role | ITIL Process Management / Service Management |
| ITIL Processes | Incident, Problem, Change, Release, Request, Knowledge Management |
| Key Responsibilities | Process governance, incident management, change management, audits, documentation |
| Operations Work | Process improvement, automation, operational excellence |
| Stakeholder Work | Work with Cloud Ops, DevOps, SRE teams |
| Reporting | SLA/OLA dashboards, incident & change analysis |
| Tools Required | ITSM Tools |
| Job Type | IT Service Management / ITIL / Process Governance |
