| Job Title | Senior Consultant – Network Service Delivery |
| Job Requisition ID | 95099 |
| Organization | Deloitte Touche Tohmatsu India LLP |
| Department | Technology Strategy & Transformation |
| Location | Bengaluru |
| Posting Date | 14 Mar 2026 |
| Designation Level | Senior Consultant |
| Role Type | IT Service Delivery Management |
| Domain Focus | Network Operations & IT Service Management |
| Framework Used | ITIL (v3 / v4) |
| Primary Responsibility | Manage end-to-end IT service delivery for network infrastructure |
| Service Management Areas | Incident, Problem, Change, Release, Configuration Management |
| Key Deliverables | Service availability, SLA performance, operational stability |
| Vendor Management | Manage external IT vendors and evaluate service performance |
| Risk Management | Identify and mitigate service delivery risks |
| Service Governance | Maintain service quality and operational governance |
| Data Repository | Maintain and manage the Configuration Management Database |
| Project Management | Manage cross-functional and international IT projects |
| Agile Methodologies | Scrum / Kanban |
| Network Expertise | Network architecture design and operational management |
| Reporting Tasks | Develop service performance reports and KPI dashboards |
| Stakeholder Interaction | Liaison between business teams, IT teams, and vendors |
| Education Requirement | Typically Engineering / IT related degree |
| Work Model | Hybrid |
| Travel Requirement | Frequent client travel |
| Career Progression | Senior Consultant → Manager → Senior Manager → Director |
