| Job Title | Senior Consultant – ServiceNow Developer |
| Job Requisition ID | 98072 |
| Organization | Deloitte Touche Tohmatsu India LLP |
| Department | Consulting – Technology & Transformation (Enterprise Technology & Performance) |
| Location | Bengaluru |
| Posting Date | 14 Mar 2026 |
| Designation | Senior Consultant |
| Platform | ServiceNow |
| Experience Required | 5–8 years |
| Role Type | Enterprise Platform Consulting / Service Management |
| Key Responsibilities | Lead and manage end-to-end ServiceNow implementations and solutions |
| Modules Covered | ITSM, ITOM, GRC, HRSD, ITAM |
| ITSM Scope | Incident management, change management, service request workflows |
| ITOM Scope | Discovery, CMDB, service mapping, event management |
| GRC Scope | Policy & compliance, risk management, audit, vendor risk |
| HRSD Scope | Employee case management, lifecycle events, onboarding |
| ITAM Scope | Hardware asset management (HAM), software asset management (SAM) |
| Technical Skills | Workflow configuration, forms, business rules, integrations |
| Architecture Knowledge | ServiceNow data model and integration frameworks |
| Framework Knowledge | ITIL |
| Team Role | Lead projects, mentor junior team members, manage stakeholders |
| Education Requirement | Bachelor’s degree in Computer Science / IT or related field |
| Career Progression | Senior Consultant → Manager → Senior Manager → Director → Partner |
