| Job Title | T&T – Customer – Sales & Service – Senior Consultant (Salesforce) |
| Location | Bengaluru |
| Designation | Senior Consultant |
| Job Requisition ID | 90680 |
| Entity | Deloitte Touche Tohmatsu India LLP |
| Role Overview | Design, configure, and deliver Salesforce-based solutions for Sales, Service, and Customer Operations while managing client relationships and leading project workstreams. |
| Key Responsibilities | – Own workstreams and ensure delivery as per Deloitte quality standards- Design and develop Salesforce solutions using configuration and customization- Identify and mitigate risks/issues; escalate when needed- Improve business process efficiency using Salesforce capabilities- Apply knowledge of industry trends and emerging technologies to client solutions- Contribute to firm initiatives, eminence, and knowledge building- Lead client workshops, demos, and solution discussions |
| Required Experience & Qualifications | – Mandatory Salesforce experience (6–7 years)- 3–4 end-to-end SFDC implementations (India or global)- Strong understanding of Salesforce Lightning, integrations, and implementation methodology- Experience with Sales Cloud, Service Cloud, Communities, Marketing Cloud, Industry Clouds- Heroku and e-commerce knowledge is a plus- Graduate degree (Science/Engineering) from a premier institute- Willingness to travel (short/long term) |
| Skills & Competencies | – Solution design and system architecture- Client management and stakeholder communication- Team handling and delivery ownership- Effort estimation and system design- Strong documentation skills (BRD, SDD, test plans, training manuals)- Organized, disciplined, and deadline-driven approach |
| Work Mode | Hybrid (default); travel as per project needs |
| Leadership Expectations | – Integrity-driven leadership and collaboration- Analytical thinking and problem-solving- Influencing and stakeholder management skills- Commercial acumen and delivery excellence- Tech-savvy and adaptable mindset |
| Growth & Development | – Career growth through Deloitte University and leadership programs- Exposure to global Salesforce and digital transformation projects- Opportunities for cross-business mobility and upskilling |
| Culture & Purpose | – Focus on making an impact that matters– Inclusive, people-first, collaborative environment- Strong emphasis on innovation, ethics, and continuous learning |
