Flipkart is India’s largest e-commerce marketplace with a registered customer base of over 150 million. In the 10 years since we started, Flipkart has come to offer over 100 million products across 120+ categories including Smartphones, Books, Media, Consumer Electronics, Furniture, Fashion and Lifestyle.
Launched in October 2007, Flipkart is known for its path-breaking services like Cash-onDelivery, No-Cost-EMI and 10-day replacement policy. Flipkart was the pioneer in offering services like In-a-Day Guarantee (65 cities) and Same-Day-Guarantee (13 cities) at scale. With over 1,20,000 registered sellers, Flipkart has redefined the way brands and MSME’s do business online.
Mandatory Skills:
- Analytical Skills
- Customer Orientation & Focus
- Good Business Presentation Skills
- Interpersonal and Intrapersonal Communication Capability
- Team Building and Employee Engagement Capability
- Flexibility & Adaptability
- Market Knowledge and Orientation – Understanding of competitor’s FAB (Features, Advantages and Benefits of the services offered), understanding of SWOT Analysis.
- Situation Handling and Crisis Management Capability
- Delegation and Empowerment Capab
Job Description:
- Accountable for all Hub Operations under the span of control and seek intervention from superior as appropriate.
- Ensure Profitable operations in the region.
- Continuously improve in reducing Error rate in Operations Management in the region.
- Maintain the cost of operations as per budget in the region.
- Ensuring Regional Performance reporting periodically.
- Ensuring Customers in the region are delighted at all times.
- Promptly and effectively manage customer escalations in the region along with support team.
- Ensuring employee engagement initiatives are implemented.
- Ensure 100% ZTP (Zero Tolerance Policy).
- Ensuring Regional Deliverable are met and duly reported.
- Ensure SOP Adherence in the region at all times.
- Ensure availability of adequate and trained manpower at Hub and Region as per manpower and business plan.
- Ensure commercial and statutory compliances are met along with the support of teams in the region.
- Training and Development of teams in the region.
- Managing environmental bodies effectively.
- Ensure Succession Planning at the Region.
- Grievance Handling and Conducting Open House/meetings with regional teams.
- Proactively identify gaps in operations and support processes that impact operations and take preventive action.
- Conduct Monthly Review Meeting (MRM) along with Regional Managers and Area Managers and Support team.
Skills Required:
- Comprehension & Analytical Skills
- Customer Orientation & Focus
- Good Business Presentation Skills
- Interpersonal and Intrapersonal Communication Capability
- Team Building and Employee Engagement Capability
- Flexibility & Adaptability
- Market Knowledge and Orientation – Understanding of competitor’s FAB (Features, Advantages and Benefits of the services offered), understanding of SWOT Analysis.
- Situation Handling and Crisis Management Capability
- Delegation and Empowerment Capab
Location:
- Bangalore,Karnataka
Education/Qualification:
- MBA
Years Of Exp:
- 7 to 9 Years
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