| Job Title | Gold Loan Relationship Officer |
| Department / Segment | Loans Against Gold – Marketing Branch Operations |
| Job ID | 217854 |
| Company | Kotak Mahindra Bank Ltd |
| Job Category | Commercial Bank |
| Job Status | Hot Job |
| Job Schedule | Full Time |
| Job Shift | Day |
| Posting Date | 21/01/2026, 08:59 |
| Degree Required | Bachelor’s Degree |
| Location | Panipat, Haryana, India |
| Office Address | Ground Floor & Basement, 20, Gole Market, Model Town, Panipat – 132103 |
| Role Objective | Drive business growth in the Loans Against Gold segment by acquiring and managing customers |
| Primary Focus | Gold Loan Sales, Customer Acquisition & Relationship Management |
| Key Responsibilities | Source new gold loan customers, explain product features & eligibility, process & disburse loans, maintain customer satisfaction, cross-sell CASA/insurance/investments, ensure compliance, maintain documentation, coordinate with branch teams |
| Customer Acquisition Channels | Branch walk-ins, field visits, local networking |
| Cross-Sell Products | CASA, Insurance, Investment Products |
| Compliance Responsibility | Follow internal policies, audit norms & regulatory guidelines |
| Operations Responsibility | Ensure smooth loan processing & documentation |
| Customer Service Level | High service quality & satisfaction |
| Skills Required | Sales, Customer Handling, Product Knowledge, Communication, Documentation |
| Ideal Candidate Profile | Motivated, customer-oriented, sales-driven professional |
| Career Growth Path | Gold Loan Officer → Senior Officer → Branch Sales Manager |
| Industry | Banking & Financial Services |
| Country | India |
