| Job Title | Product Manager – Vice President – Customer Experiences |
| Job ID | 210676472 |
| Company | JPMorgan Chase & Co. |
| Job Category | Product Management |
| Business Unit | Consumer & Community Banking |
| Job Level | Vice President |
| Employment Type | Full Time |
| Posting Date | 20 Jan 2026 (10:10 AM) |
| Apply Before | 21 Jan 2026 (10:30 AM) |
| Job Location | Bengaluru, Karnataka, India |
| Office Address | Embassy Tech Village, Parcel 5, Outer Ring Road, Bengaluru – 560103 |
| Team | Digital Channels – Consumer Banking |
| Role Summary | Lead digital customer experiences across onboarding, engagement, and lifecycle journeys; act as voice of customer and drive digital-first innovation |
| Product Scope | Web & Mobile digital onboarding and engagement platforms |
| Key Responsibilities | Own product vision & roadmap, lead end-to-end product delivery, define strategy, translate business needs to user stories, partner with design/tech/data, drive stakeholder alignment, run experiments, ensure customer-centric experiences, track success metrics |
| Customer Lifecycle Focus | Onboarding, account setup, engagement, retention, loyalty |
| Collaboration | Design, Engineering, Research, Data, Analytics, Business Stakeholders |
| Experience Required | 7+ years in product management or equivalent experience |
| Core Skills | Product strategy, lifecycle management, agile delivery, analytics-driven decisions, stakeholder management |
| Tools & Platforms | JIRA, Figma, Adobe Analytics |
| Analytical Skills | Strong problem-solving, data analysis, experimentation |
| Leadership Skills | Cross-functional leadership, storytelling, influence |
| Preferred Industry Experience | Consumer banking, fintech, large-scale digital platforms |
| Preferred Product Experience | Customer onboarding, engagement, growth experiences |
| Technical Familiarity | GraphQL, APIs, AEM, design systems |
| Work Environment | Agile, fast-paced, cross-functional |
| About the Organization | Global financial leader with 200+ yea |
