| Job Title | 811-CEC Officer – Inbound |
| Business Segment | Digital Banking – Kotak 811 |
| Function | Contact Centre – Inbound |
| Job Identification | 225582 |
| Job Category | Consumer Bank |
| Employment Type | Full Time |
| Job Shift | Day |
| Job Status | Hot Job |
| Application Status | Be the First to Apply |
| Posting Date | 08 Jan 2026 |
| Degree Level | Bachelor’s Degree |
| Job Location (City) | Noida |
| Job Location (State/Country) | Uttar Pradesh, India |
| Work Location (Full Address) | WTT, C1, Sector-16, Gautam Budh Nagar, Noida – 201301 |
| Role Purpose | Act as the first point of contact for Kotak 811 customers via inbound calls |
| Customer Type | Existing & Potential Digital Banking Customers |
| Channel | Inbound Contact Centre |
| Key Responsibilities | Handle inbound queries, provide resolutions, explain products, close sales |
| Product Coverage | Kotak 811 accounts, digital banking products & services |
| Sales Responsibility | Convert inbound interactions into successful sales |
| Customer Interaction | Resolve queries, recommend suitable banking solutions |
| Documentation | Maintain accurate call logs, feedback, and sales records |
| Performance Metrics | Sales targets, call quality, customer satisfaction |
| Compliance | Adhere to company policies, scripts, and regulatory guidelines |
| Collaboration | Work closely with team members to improve service delivery |
| Core Skills Required | Communication skills, persuasion, customer handling |
| Behavioral Skills | Customer-first mindset, target orientation, adaptability |
| Work Environment | Fast-paced, target-driven contact centre |
| Organization | Kotak Mahindra Bank |
| Similar Job Locations | Thane (Maharashtra), Noida (Uttar Pradesh) |
| Career Portal | Kotak Candidate Experience – Careers |
