| Job Title | Branch Operations Manager |
| Function | Branch Banking – Service |
| Location | Rajkot, Gujarat, India |
| Job Category | Consumer Bank |
| Job Type | Full Time |
| Shift | Day Shift |
| Education | Bachelor’s Degree |
| Posting Date | 04 January 2026 |
| Job ID | 224924 |
| Key Objective | Manage branch operations, ensure compliance, and deliver superior customer service |
| Core Responsibilities | Branch operations management, customer service excellence, regulatory & audit compliance |
| Sales Responsibility | Retail loan acquisition through DSAs, connectors & direct sourcing |
| Lead Generation | Market activities, referrals, cold calling |
| Compliance | KYC adherence and documentation as per guidelines |
| Coordination | Credit, Operations, Legal & Technical teams |
| Partner Management | Maintain relationships with DSAs and channel partners |
| Customer Management | Application tracking, status updates, query resolution |
| Performance Metrics | Monthly & quarterly sales targets |
| Key Skills Required | Branch operations, loan processing, compliance, leadership, customer handling. |
