| Job Title | CEC Relationship Manager – VRM (Branch Banking) |
| Job ID | 232971 |
| Job Category | Consumer Bank – Branch Banking / VRM |
| Posted On | 12 March 2026 |
| Job Location | Thane |
| Office Address | Neptune Elements – 3rd Floor, Thane, Maharashtra, 400604, India |
| Work Mode | Work From Office |
| Job Type | Full Time |
| Job Shift | Day |
| Qualification | Bachelor’s Degree |
| Department | Branch Banking / Virtual Relationship Management (VRM) |
| Role Overview | Responsible for managing outbound interactions with Wealth and Privy clients through virtual channels, delivering personalized banking solutions, and driving product sales while maintaining high service quality. |
| Key Responsibilities | Handle outbound calls for wealth clients, provide support across banking products (cards, liabilities, assets), drive product sales from assigned customer base, resolve customer queries, maintain service quality benchmarks (NPS and service levels), record customer interaction logs, follow information security and quality guidelines, and deliver personalized product recommendations. |
| Key Skills | Communication skills, virtual relationship management, sales and cross-selling, customer engagement, banking product knowledge, and service quality management. |
