| Job Title | Customer Assistance Manager – Personal Loan (Hardship Assistance Unit) |
| Industry | Banking – Retail Assets / Collections |
| Job Category | Consumer Bank |
| Job ID | 230743 |
| Location | Kolkata, West Bengal, India |
| Work Schedule | Full Time – Day Shift |
| Education Requirement | Bachelor’s Degree |
| Primary Objective | Manage collections and recovery for retail asset (Personal Loan) portfolio within assigned area |
| Core Responsibility – Collections Management | Monitor collection efficiency, follow-up on delinquent accounts, analyze trends, implement corrective actions |
| Core Responsibility – Repossession & Recovery | Coordinate repossession activities, oversee sale of repossessed assets, maximize recovery value |
| Core Responsibility – Agency Coordination | Liaise with external collection agencies and field executives; provide training & supervision |
| Core Responsibility – Legal & Compliance | Coordinate legal actions, ensure adherence to regulatory norms and internal policies |
| Field Involvement | Conduct field visits to support recovery and resolution efforts |
| Key Skills Required | Collections strategy, recovery management, team leadership, compliance awareness, negotiation skills |
| Performance Metrics | Collection efficiency ratio, delinquency reduction, recovery percentage, legal compliance adherence |
| Risk Focus | Portfolio health monitoring and delinquency control |
| Career Path Potential | Senior Collections Manager → Area Collections Head → Regional Asset Head → Retail Risk Leadership |
| Apply Online | Click here |
