| Job Title | Elite Banker – Inbound (Branch Banking – Service) |
| Industry | Banking – Branch Banking & Customer Service |
| Job Category | KMBL (Kotak Mahindra Bank Ltd.) |
| Job ID | 230741 |
| Location | Pune, Maharashtra, India |
| Work Schedule | Full Time – Day Shift |
| Education Requirement | Bachelor’s Degree |
| Primary Objective | Deliver premium banking service experience to walk-in and existing customers |
| Core Responsibility – Customer Handling | Manage inbound customer queries related to accounts, transactions, and banking services |
| Core Responsibility – Relationship Management | Build and maintain strong relationships with high-value customers |
| Core Responsibility – Service Excellence | Ensure quick resolution, reduce TAT, enhance customer satisfaction |
| Core Responsibility – Cross-Sell Support | Identify opportunities for upselling banking and third-party products |
| Compliance Responsibility | Adhere to internal policies, KYC norms, and regulatory requirements |
| Performance Metrics | Customer satisfaction score, service efficiency, cross-sell targets |
| Key Skills Required | Strong communication, relationship management, service orientation, problem-solving ability |
| Experience Preference | Prior experience in branch banking or retail banking service roles |
| Career Path Potential | Relationship Manager → Branch Service Manager → Branch Manager → Retail Banking Leadership |
| Apply Online | Click here |
