| Job Title | Elite Banker – Inbound (Branch Banking – Service) |
| Location | Noida |
| Job Category | KMBL (Kotak Mahindra Bank Limited) |
| Job Type | Full Time |
| Job Shift | Day Shift |
| Degree Required | Bachelor’s Degree |
| Job ID | 234257 |
| Posting Date | 28/03/2026 |
| Role Overview | Responsible for handling walk-in customers, providing branch banking services, resolving customer queries, supporting branch operations, and cross-selling financial products |
| Key Responsibilities | Service walk-in customers across all segments; generate leads for New-To-Bank (NTB) customers; cross-sell financial products; act as backup for Personal Banker; handle non-transactional servicing tasks like audit support and reconciliation; resolve customer queries; identify business opportunities during customer interactions; ensure high-quality customer service; maintain compliance with banking policies and regulations |
| Customer Type | Walk-in Customers, Existing Customers, New-To-Bank (NTB) Customers |
| Products to Cross Sell | Accounts, Loans, Credit Cards, Insurance, Investment Products, Banking Services |
| Skills Required | Customer service, communication skills, banking operations knowledge, sales and cross-selling, problem-solving, compliance knowledge, reconciliation and audit support |
| Work Focus | Customer service, branch operations support, lead generation, cross-selling, and customer relationship management |
