| Job Title | Elite Relationship Manager – Household |
| Function / Department | Branch Banking – Relationship Management |
| Customer Segment | High Net Worth (HNW) Clients |
| Location | Kolkata, West Bengal, India |
| Branch Address | 22 Camac Street, Kolkata – 700016 |
| Job Category | Consumer Bank |
| Job Type | Full Time |
| Job Shift | Day |
| Education Qualification | Bachelor’s Degree |
| Posting Date | 05 January 2026 |
| Job Identification | 223360 |
| Role Objective | Acquire, manage, and deepen relationships with HNW households by providing customized banking, lending, and investment solutions while delivering superior customer experience. |
| Key Responsibilities | Acquire new HNW customers and grow existing portfolios |
| Manage liabilities and commercial asset relationships |
| Cross-sell banking, wealth, and third-party products |
| Deliver high service standards and ensure policy adherence |
| Educate clients on new products and service enhancements |
| Plan and execute client engagement and sales initiatives |
| Collaborate with group companies for holistic solutions |
| Maintain detailed client interaction and relationship records |
| Resolve customer complaints within defined TAT |
| Products Handled | CASA, Term Deposits, Loans, Investments, Insurance, Third-Party Products |
| Nature of Role | Relationship-driven sales with portfolio management |
| Key Skills Required | HNW relationship management, financial advisory |
| Sales & cross-sell orientation |
| Customer experience management |
| Strong communication & interpersonal skills |
| Performance Metrics (KPIs) | Portfolio growth, CASA & liability build-up, cross-sell ratio, customer satisfaction |
