Apply for the position of 811 – CEC Officer – Outbound (Digital Banking, Kotak 811 – Contact Centre) at Neptune Elements, 3rd Floor, Thane, Maharashtra. Check all details related to this position, including Qualifications, Skills, the Online Application link, and the notification PDF link below.
| Job Title | 811 – CEC Officer – Outbound (Digital Banking, Kotak 811 – Contact Centre) |
| Location | Neptune Elements, 3rd Floor, Thane, Maharashtra |
| Employment Type | Permanent, Full-Time |
| Job Responsibilities: | As a CEC Officer (Inbound – Retail Assets), you will be the first point of contact for customers, handling inbound queries, providing quick resolutions, and ensuring customer delight. This role also involves identifying opportunities for cross-selling Kotak products while delivering a consistent and superior customer experience. |
| Qualification | Graduate (Bachelor’s Degree) |
| Experience | 1–2 years, with at least 6 months in a customer service role |
| Skills | Excellent verbal & written communication Strong listening skills Flair for sales and customer interaction Confidence with a positive, can-do attitude Self-motivated and collaborative team player Ability to quickly establish rapport with peers, managers, and customers |
| Apply online | Click here |
| Notification pdf | Click here |