Apply for the post of Customer Assistance Manager – Personal Loan | Hardship Assistance Unit at Mumbai, Maharashtra, India. Check all the required details like eligibility, notification pdf, age limit, qualifications etc. Go and Apply now!!
| Job title | Customer Assistance Manager – Personal Loan | Hardship Assistance Unit |
| Location | Mumbai, Maharashtra, India |
| Job details | The Customer Assistance Manager – Hardship Assistance Unit is responsible for managing delinquent personal loan portfolios with a strong focus on customer engagement, resolution, and recovery. The role involves handling collections, repossession and recovery activities, coordinating with external agencies, and ensuring compliance with legal and regulatory standards. The position requires hands-on leadership, field coordination, and a balanced approach between customer support and recovery objectives. |
| Qualification | Bachelor’s Degree in any discipline |
| Experience | experience in Retail Asset Collections / Recovery / Hardship Management preferred. |
| Skills | Strong understanding of personal loan products, collection processes, and legal frameworks Good people management and field coordination skills Ability to handle difficult customer conversations with empathy and professionalism Strong analytical, follow-up, and compliance orientation. |
| Notification pdf | Click here |
| Apply Online | Click here |