| Company | Kotak Mahindra Bank |
| Job Title | Operations Team Member – WBG Operations (OPS) – Customer Service Desk |
| Job Identification | 230578 |
| Job Category | Corporate |
| Posting Date | 24/02/2026 (05:30) |
| Location | Mumbai, Maharashtra, India |
| Office Address | Sainara Building, Mumbai – 400054 |
| Job Type | Full Time |
| Job Shift | Day |
| Education Required | Bachelor’s Degree |
| Department | WBG Operations – Customer Service Desk |
| Primary Role Objective | Handle operational banking transactions and support customer service desk |
| Core Responsibilities | Process RTGS, NEFT, fund transfers, tax payments |
| Customer Interaction | Resolve transaction queries and payment-related issues |
| Compliance Focus | Ensure adherence to internal policies and regulatory guidelines |
| Technical Requirement | Proficiency in MS Excel and internal banking systems |
| Coordination | Work with internal teams for discrepancy resolution and escalations |
| Audit Support | Provide documentation and reports during audits |
| Nature of Role | Backend operations + customer support (low sales pressure role) |
