| Job Title | Platinum Relationship Manager – Household |
| Department | Branch Banking |
| Function | Relationship Management |
| Segment | High Net Worth (HNW) / Platinum Customers |
| Location | Kolkata, West Bengal |
| Job Type | Full-Time |
| Education | Bachelor’s Degree (Any Discipline) |
| Experience | Typically 3–8 Years in Retail / Wealth / Relationship Banking |
| Role Objective | Manage, acquire, and grow HNW household relationships by delivering personalized and comprehensive banking solutions |
| Customer Segment | High Net Worth (Platinum) Households |
| Key Responsibilities | • Acquire new HNW clients• Manage and deepen existing Platinum relationships• Grow liabilities (CASA, TDs) & commercial assets• Cross-sell third-party products (Insurance, MF, Investments)• Deliver superior customer service & experience• Educate clients on new products & offerings• Plan client engagement & sales initiatives• Coordinate with group companies for integrated solutions• Maintain detailed client records & interaction history• Resolve customer queries and complaints within TAT |
| Product Coverage | Savings & Current Accounts, Term Deposits, Loans, Insurance, Mutual Funds, Wealth Products |
| Core Skills Required | Relationship Management, HNW Client Handling, Sales & Cross-sell, Financial Advisory, Communication |
| Compliance & Governance | Adherence to bank policies, KYC/AML norms, service standards |
| KPIs / Performance Metrics | • Portfolio size & AUM growth• Liability & asset growth• Cross-sell ratio• Customer retention & satisfaction• Complaint TAT adherence |
| Tools Used | CRM Systems, Portfolio Dashboards, MIS & Client Tracking Tools |
| Ideal Candidate Traits | Customer-centric, relationship-driven, target-oriented, strong financial product knowledge |
| Career Progression | Platinum RM → Senior RM → Branch Relationship Head → Wealth / Affluent Banking Leadership |
| Resume Keywords | Platinum RM, HNW Banking, Household Relationships, Wealth Management, Liability Sales, Cross Sell, Branch Banking |
